Privacy Policy

Effective Date: October 2025

At ProGrade Trailers, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a booking, or use our services.

1. Information We Collect

We collect the following types of information when you interact with our website or services:

  • Personal Information: Name, phone number, email address, driver’s license details, and billing information when you make a reservation.
  • Payment Information: Processed securely through third-party providers (e.g., Stripe, Booqable). We do not store your full credit card details.
  • Usage Data: IP address, browser type, device information, and pages visited to help improve site performance and security.
  • Photos/Documents: Any photos or files you upload (e.g., driver’s license, proof of insurance) for rental verification.

2. How We Use Your Information

We use your information to:

  • Process bookings and payments
  • Send confirmations, access codes, and rental updates
  • Respond to support requests and customer service inquiries
  • Improve our website, services, and user experience
  • Maintain safety, prevent fraud, and comply with legal requirements

3. Sharing of Information

We do not sell or rent your personal information. We may share limited data only when necessary to operate our business, including:

  • Payment processors (e.g., Stripe) to complete transactions
  • Booking systems (e.g., Booqable) for managing reservations
  • Service providers who assist with SMS notifications, maintenance, or security
    All third parties are required to maintain the confidentiality of your information.

4. Cookies and Tracking

Our website uses cookies and similar tracking technologies to:

  • Keep your session active during booking
  • Measure website traffic and performance
    You can control cookie settings through your browser preferences.

5. Data Security

We take reasonable steps to protect your information using encryption, secure servers, and limited data access. However, no system is 100% secure, and we cannot guarantee absolute security of your data.

6. Your Rights

You may request to:

  • Access, update, or correct your information
  • Delete your account or personal data (where legally permitted)
  • Opt out of promotional communications at any time

To make a request, contact us at [email protected].

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

8. Updates to This Policy

We may update this Privacy Policy occasionally to reflect business or legal changes. The latest version will always be posted on this page with the updated effective date.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:
ProGrade Trailers
Blountville, TN
📧 [email protected]